Refund policy

At Cosmo Skincare Pvt Ltd., we are committed to providing you with high-quality products and exceptional customer service. This No Refund Policy outlines our stance on product returns and refunds. We encourage you to review this policy carefully before making any purchases. If you have any questions or concerns, please reach out to our customer support team for assistance.

1. All Sales Are Final:
All sales made on our website are considered final. We do not offer refunds, returns, or exchanges, except in cases where the product is damaged or defective upon receipt. By completing a purchase, you acknowledge and accept this No Refund Policy.

2. Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact our customer support team within 3 days of receiving the item. We will investigate the issue and, if deemed appropriate, provide a replacement. Any associated return shipping costs will be covered by us.

3. Change of Mind or Personal Preferences:
We do not accept returns or provide refunds for products due to a change of mind or personal preferences. We encourage you to carefully review product details, descriptions, and specifications before making a purchase.

4. Unclaimed or Undeliverable Packages:
If a package is returned to us as unclaimed or undeliverable due to an incorrect address provided by the customer, we will not be responsible for reshipping the package. In such cases, no refunds will be provided.

5. Cancelled Orders:
Once an order is placed and payment is processed, it cannot be cancelled or refunded unless it falls under the criteria mentioned in point 2 (damaged or defective products).

6. Changes to the No Refund Policy:
We reserve the right to modify or update this No Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.

Our No Refund Policy is in place to maintain the integrity of our business and ensure a fair and consistent approach to all our customers. By making a purchase on our website, you acknowledge and agree to abide by this policy. If you have any questions or require further assistance, please contact our customer support team, and we will be happy to help you.